Shipping, Returns, and Refunds

Thank you for shopping at the ShopPopUp Marketplace.  We want you to be entirely satisfied with the items you purchase from us, and we’re here to help. 

ShopPopUp is a multi-vendor marketplace where a select group of merchants come together to display and sell their products.  When you purchase an item at ShopPopUp, you are buying it from one of our vendors.  After checkout, the order details are automatically transmitted to the vendor, and they process the order and ship the items to you.  NOTE:  Your credit card payment descriptor will be SHOPPOPUP.TV

SHIPPING and RETURN POLICIES are set by each individual vendor. Please be sure to check their store profile page or ask your Host during live shopping events about their specific policies. After checkout, you will receive an order confirmation email with the details of your order.  Your items will be shipped to you directly from our host stores, typically within 1-5 business days of placing your order.  You will receive a second email (including tracking information) after your item(s) are received by the shipping carrier.  If you run into an issue during transit, please contact the shipping carrier directly using your tracking number.

Generally, you may return purchased merchandise within 30 days, starting on the date it was shipped to you.  However, some vendors and/or items may have different return policies, so it’s very important that you check before you buy.  Our return policy excludes custom made and personalized items, and we cannot offer any type refund or exchange on these products.  Items which are non-returnable will be clearly identified as such in the item’s product description.  All returned items are subject to inspection (see below).

If you ever need to return or exchange an item, please contact ShopPopUp first, and we will forward your communication to the vendor.  Please fill-out the Contact Us form completely.  In the Message box, please make sure to include your Order Number, the Name of the item you want to return, and instructions on whether you want to Return or Exchange the item.  The vendor will contact you shortly thereafter. 

All returned merchandise must be returned in its original packaging, undamaged, and unused.  All of the item’s original tags, labels, instructions and purchase receipt must be intact and included with your return.

All returned items will be subject to inspection before a refund or exchange can be issued. During inspection, if it is determined the returned item is not in new condition, including damage, wear, soiled, worn, washed, torn, scuffed, has acquired a new odor or has missing parts, then we will be unable to issue a refund. If your item does not pass inspection, we will contact you to arrange to have the merchandise returned to you.

Once your returned item has been received and approved, we will initiate a refund to your original method of payment within 1 business day. However, some credit card companies may take up to 10 days to process your refund and return the money to your account. You are responsible for paying the shipping costs to return your item. Original shipping costs are non-refundable.